Support

A real person answers.

Vanoor is made by one developer, and support is one inbox. Write to hello@vanoor.app — usually you get an answer within a day, always within a few. Tell me your iPhone and Watch models and what you expected to happen; a screenshot helps.

Something urgent mid-run? Force-quit the Watch app and reopen it — the workout keeps recording in Apple Health in the background, and Vanoor picks it up again.

Common questions

My route doesn't show up on the Watch

Open the Vanoor app on the iPhone with the Watch unlocked and on your wrist, then open the route and tap Send to Watch again. Transfers queue up when the Watch is locked or out of range and arrive when both are awake. If it never arrives: on the iPhone, Settings → Diagnostics (hold the version number) shows the sync log; send it to me. Walkthrough: Follow GPX routes on Apple Watch.

The run doesn't appear in Strava

Strava only receives runs that were recorded after you connected it in Settings, and only when the iPhone comes back online. Check Settings → Strava is still connected (Strava revokes access if you change your password). Two guides: Strava and Apple Health and Strava on Apple Watch problems.

The run keeps pausing by itself

That is auto-pause reacting to slow or noisy GPS. Turn it off for that run in the Watch's run settings, or read why an Apple Watch run keeps pausing.

I bought Vanoor Pro but the app still says the trial ended

Open the Vanoor Pro screen and tap Restore Purchase, signed in with the Apple ID you bought it with. Family Sharing does not cover in-app purchases. If it still fails, send me the receipt e-mail from Apple and I will sort it out.

I want a refund

Purchases go through Apple, so refunds do too: reportaproblem.apple.com, pick the Vanoor Pro purchase and choose a reason. Apple usually decides within a day or two.

Where is my data, and how do I delete it?

On your devices, in Apple Health and — if you use iCloud — in your own private iCloud database. Nothing reaches me. Delete a run or route in the app, or delete the app; the Privacy Policy explains every detail.

Battery, screens, intervals, maps

Found a bug? Want a feature?

Same address: hello@vanoor.app. Every message is read, and the good ideas end up in the release notes.